Questions Related to Jewelry Care

Our jewelry will last forever if treated properly.

⦿ Always keep your jewelry securely stored to avoid spinning and scratches.

⦿ Avoid contact with perfumes, chlorine, lotions, hairspray, cosmetics, and other chemicals as this may affect the color or luster.

⦿ Be careful when wearing your chains, try not to get stuck with them or pull them.

⦿ Remove your jewelry when bathing, exercising, doing housework, etc. to avoid bending, scratching, or losing it.

⦿ Oils from your skin accumulate on the surface of silver and can predispose it to oxidization. Use warm water to wash your jewelry items gently, and dry them with a soft cloth.

The keychain in particular is prone to be scratched when it’s in your pocket among other hard metals such as your keys. However, unless the scratches are really deep, this shouldn’t damage the photoengraving.

Use warm water and a bit of mild dish detergent to wash your jewelry items gently, and dry them with a soft cloth.

Questions Related to Return

As your order is 100% unique and custom-made, we can’t accept returns. If you have a problem with your final product, please contact us and we’ll evaluate your situation.

If you received an incorrect or damaged item, contact us and we’ll send out a replacement as fast as possible! Note that while we do not refund faulty orders, we do replace them as quickly as we can.

UPlease contact us as soon as you notice the damage and/or defect. We will offer you a replacement and send it out to you as fast as we can.

If you’re not happy with your order, feel free to contact us and our team will review if you’re eligible for a product replacement.

To cancel the order you must notify us within 24 hours from when the order was placed.

Orders that have been sent to production can’t be canceled under any circumstance.

Questions Related to Shipping

We currently ship anywhere in the world without any exceptions.

We offer standard worldwide shipping for $4.99. And We offer free postal shipping on all purchases exceeding $60.00 worldwide, We also provide expedited FedEx/DHL/USPS shipping for $25.

Once we’ve reviewed and manufactured your order we’ll hand over your package to our shipping carrier within 4-6 business days (Monday – Friday) and send you your tracking number.

Usually once you’ve got your tracking number, it takes 1-5 business days for it to become active.

Please don’t worry, no need to panic as sometimes it takes up to 5 days for your tracking code to start showing updates.

If more than 5 days have passed and the tracking code still isn’t showing an update, please send us an email and we’ll do our best to provide you with more info on the current status of your shipment.

Please check the info below for shipping estimates (production time included) depending on where you’re situated in the world:

STANDARD SHIPPING (PRODUCTION TIME INCLUDED)

USA: 2-3 weeks

UK: 2-3 weeks

Europe: 3 weeks

Canada: 3 weeks

Middle East: 3-4 weeks

Asia: 4-5 weeks

Australia & NZ: 2-4 weeks (Australian Post Announcement)

South America: 5-7 weeks

EXPEDITED FEDEX SHIPPING (PRODUCTION TIME INCLUDED)

USA: 5-10 days

UK: 5-10 days

Europe: 5-10 days

Asia: 5-10 days

Australia & NZ: 5-10 days

We use USPS/DHL/Fedex, Once your shipment has arrvied in your country, your local postal carrier (e.g CanadaPost for Canada) will finish the delivery to your address.

If you’ve entered the correct address and your shipment still didn’t get delivered, please contact us.